Shipping policy

Shipping:

Please allow 1-2 weeks for processing BEFORE shipment. After the order is fulfilled and shipped out, delivery time is as follows:

Domestic Delivery:

No rush: 5-8 business days once processed and shipped

Standard: 3-5 business days once processed and shipped

Expedited: 1-2  business days once processed and shipped

International Delivery:

DHL Express: 2-4 business days once processed and shipped

No Rush: 18-20 business days once processed and shipped

Standard: 14-16 business days once processed and shipped

Priority: 8-10 business days once processed and shipped

*Roc Jewels is NOT responsible for any international customs duties/ fees*

Please Note:

Order processing during sales/promotions/restocks/new releases may take longer due to the high volume of orders.

Once the order is fulfilled, a tracking number will be sent to the email address that was entered at checkout. Pre-shipment status does NOT mean the order has shipped. Pre-shipment means that USPS has been advised of the tracking number (mailing label) that will be used to track your parcel once shipped.

Lost/Stolen Packages:

Roc Jewels is NOT responsible for lost or stolen packages once you receive your tracking information and confirmation that your order has been shipped. I recommend purchasing Route Protection Insurance which is available at checkout and could be able to assist you in the unfortunate event of a lost or stolen package.

By purchasing from Roc Jewels, you accept and agree to these terms and service.